eyusuits.com
Contact
There is a person at the other end of this. Write in whatever way is natural and you will get an answer in the same register.
Support
Something not working, a licence key that will not activate, a file the application refuses. Tell us what you did, what happened, and what you expected instead. If a job failed, the application can copy the whole log to your clipboard from the failure notice, and pasting that in saves both of us a round trip.
Studio and Founding licences are answered inside one working day.
Licensing and orders
Buying for a team, needing more machines than a licence covers, a purchase order, an invoice with your company details on it, or an educational rate. Ask. Most of these have a sensible answer that is not on the pricing page.
Source code for FFmpeg
Your right to the source of the FFmpeg build we ship is set out on the Open Source Licences page. Put "FFmpeg source" in the subject line with your version number.
Security
If you have found something, please tell us before you tell anyone else, and give us a reasonable window to fix it. We will credit you unless you would rather we did not.